Cloud Package Protection Policy & Information
What is the intent of Cloud Package Protection?
With our package protection program, maintain peace of mind with a delivery guarantee! In the event your package is lost, damaged, or stolen, you may be eligible to receive a replacement order or a refund minus shipping at no extra cost. By default, Cloud Package Protection will automatically add to your cart. If you prefer not to protect your order, you may remove the protection by deselecting it below the cart total.
If the Cloud Package Protection is deselected in your cart, your order is not protected in the case of the events mentioned above. A lost, damaged, or stolen package would not be eligible for a refund or replacement.
Damaged Packages: A damaged package is defined as a package that sustained significant damage to the integrity of the package and its contents. If your package is visibly or significantly damaged and requires a signature, do not sign for the package. Refuse the package and return it to the sender. Contact us if you have refused a package damaged in transit. Damaged packages that do not require a signature must be submitted to Cloud City Drones with photographic evidence. A photo of the damaged package, its contents, and our shipping label is required. If you do not wish to open the damaged package, a photo of the unopened damaged package with our shipping label is acceptable. However, if the submitted unopened package is returned opened, your eligibility may be at risk.
Lost Packages: A lost package is defined as a package lost in transit by the delivery service provider, a package with no scans or engagement within the last 72 hours, or a package that does not have an origin scan. A package marked as delivered by the delivery service provider or signed by the receiver is not a defined lost package. Please be aware of the delivery time frame as any signature, including but not limited to a household member or close neighbor, is considered a valid signature by the delivery service provider and Cloud City Drones.
Stolen Packages: A stolen package is defined as a package left at the delivery site, without a signature required, that has gone missing from the delivery site. If your package appears to have been stolen, a police report must be filed and submitted to Cloud City Drones. Failure to do so would result in the ineligibility of a replacement or refund. A signed-for package is not a defined stolen package. Please be aware of the delivery time frame as any signature, including but not limited to a household member or close neighbor, is considered a valid signature by the delivery service provider and Cloud City Drones.
Cloud Package Protection is non-returnable or refundable once payment is processed. Placing an order with Cloud Package Protection means you agree and understand the aforementioned terms of Cloud Package Protection. If you do not agree to these terms, contact us immediately and deselect Cloud Package Protection for all your transactions.
**Cloud Package Protection is null and void in cases where there is malicious intent to defraud or abuse Cloud Package Protection. This includes, but is not limited to label manipulation, mail fraud, or otherwise reasonable belief of criminal activity. Parameters of a criminal nature are not the intent of Cloud Package Protection.**
ALL PRODUCTS REQUIRING ACTIVATION ARE NON-RETURNABLE/NON-REFUNDABLE **
* There is a 3% order transaction fee for all processed refunds / canceled orders (except in the case of a DOA product) *
New Returns
Cloud City Drones will take back any new item up to 14 days after receiving your order. Items must be unused and in the original sealed packaging. New items returned 14 days, after the received date, can be returned for a refund minus a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.
Open Box Returns
Cloud City Drones will take back any new and working item with all the original packaging. There will be a 20% restocking fee. No returns are allowed after 30 days. Return shipping costs are to be paid by the purchaser. Damage from an improper installation is not returnable. This can include but is not limited to electrical shorting, poorly done soldering, or forceful installation. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.
International Returns
International returns are subject to the same terms and conditions as domestic returns. New returns will be accepted for a full refund if the product has not been opened or used. New products returned after 14 days and open box items returned before 30 days are both subject to a 20% restocking fee when refunded. No returns will be accepted after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will not be refunded.
DJI DOA Out of Box Returns
DJI’s policy is that if your item is defective out of the box within 10 days of receiving the item, has not been crashed and in original condition, we can exchange the item if the problem can be confirmed by us.
