Terms and Conditions
Terms and Conditions
These Product Purchase Terms and Conditions (the "Terms and Conditions") apply to the purchase of products (the "Products") sold by Cloud City Drones. ("Cloud City Drones, LLC"). The purchaser of the Products (the "Purchaser") agrees to be bound by these Terms and Conditions.
Unmanned aerial vehicle (UAV) Products are not toys. These safety instructions are intended not only for the protection of the UAVs, but also to protect the safety of yourself and others. Improper operation may cause serious injury and property damage. In case of improper use, an UAV can be dangerous so please use every precaution possible. Cloud City Drones does not guarantee error-free behavior of the UAV, including without limitation its electronics or software.
Use at Own Risk; Other Users:
Purchaser agrees to use the Products at his/her own risk (this also applies to associated computer programs). Purchaser shall be responsible for ensuring that all users of the Products purchased by Purchaser comply with these Terms and Conditions.
Safe flying areas:
Purchaser agrees to refrain from operating UAV Products over people and to stay away from children and pets and abide by all FAA regulations and advisories. Purchaser agrees to stay clear of anything in the range of the UAV, or anything it could possibly collide with such as power lines, buildings, other UAVs etc.
Comply with local rules:
Purchaser agrees to comply in full with all local government rules, especially when flying near airports. Be sure to look up these regulations.
Purchaser agrees to use his/her best judgment and always practice safe flying techniques. Purchaser agrees not to fly the UAV Products in a manner that may result in damage or harm to persons, animals or property.
Purchaser agrees to conduct a thorough systems check before each flight and to conduct periodic maintenance of the Products.
Cloud City Drones is not responsible for inexperienced operators and is not accountable for the training or any equipment used in, on, or with the UAV Products. UAV’s involve complicated machinery that presupposes a base knowledge of computer programming. If unfamiliar with programming or the Products, Purchaser agrees to take seek further information and assistance.
Cloud City Drones assumes no liability for damage or injury associated with the use of the Products. Cloud City Drones does not guarantee error-free behavior of the Products, including without limitation electronics, power packs or software.
We reserve the right to reject returned items if they are not in a condition to resell them as a new product. These parts can be complex systems, failure of one component can result in a crash or damage. Our 30 day money back ensures that the customer will receive the cost of the sale minus 20% restocking fee as long as the product has not been used, flown, or opened. The warranty does not cover, and Cloud City Drones, LLC is not responsible in any way, for damage to other equipment due to a failure of a component.
Cloud City Drones, LLC. is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at Cloud City Drones. Returns are voided if any of the boards are tampered with or if a customer installs or modifies any parts/ pieces of their products.
Cloud City Drones, LLC. does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as Cloud City Drones, LLC. does not make, manufacture, or fabricate any of the products found herein.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Cloud City Drones One Thurber Street, Suite 699, Warwick, RI, 02886, United States
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - LIGHTSPEED
Our store is hosted on LIGHTSPEED ECOM. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through LIGHTSPEEDS ECOM data storage, databases and the general ECOM application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Lightspeed stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at Cloud City Drones
[Re: Privacy Compliance Officer]
[One Thurber Street, Suite 699, Warwick, RI, 02886, United States]
Access to My Personal Information
Mail: One Thurber Street, Warwick, Rhode Island 02886